FAQ
- How does the ‘BUY 3, GET 1 FREE’ promotion work?
- Can I use another promo code on top of the ‘BUY 3, GET 1 FREE’ promotion?
- I ordered before the promotion went live. Can I add it to my order now?
- Will I get my order before the holidays?
- Can I speed up the shipping on my order?
- What is your return policy?
- Why wear Loop?
- What are the benefits of Loop Experience and Loop Experience Plus?
- What are the benefits of Loop Quiet?
- What are the benefits of Loop Mute?
- What are the benefits of Loop Carry cord?
- Can I still have a conversation wearing Loop Earplugs?
- What level of sound reduction does Loop offer?
- I can hear myself talk when I wear earplugs. Is this normal?
- What is the difference between Loop and regular earplugs?
- What is the difference between Loop Experience and Loop Experience Plus?
- How do your products compare with the Flare Calmer ones?
- Where and when can I use them?
- Which Loop is best suited for sleeping?
- Are Loop Earplugs suitable for children?
- Does Loop help with tinnitus?
- Does Loop help with misophonia, ADHD, sensory overload and/or neurodivergence?
- What is Loop not suitable for?
- What is the difference between foam and silicone ear tips?
- Will they fit?
- Can I buy ear tips separately?
- What will I receive when I order Loop Earplugs?
- What colours do Loop Earplugs come in?
- What are Loop Earplugs made of?
- What is the Carry Cord made of?
- Where is Loop manufactured?
- Are Loop Earplugs certified?
- What are the benefits of the Engage?
- Will I still be able to have a conversation with the Experience?
- I bought the Experience for Social events, why do you sell the Engage, is it better than the Experience?
- What is the difference between Engage and Engage Plus?
- How do I get in touch with the Community support team?
- When is the Loop Community’s support team available?
- When can I expect a response to my question?
- I don’t think the community’s right for me – is it possible to leave?
- Why is hearing protection at festivals important?
- Why are Loop's Experience products ideal for festivals?
- How do Loop Experience Earplugs keep sound so clear?
- What are the benefits of using Loop Quiet Earplugs at festivals?
- Why have Loop and Tomorrowland joined forces?
- How can Loop customers benefit from the collaboration?
- What if the Loop x Tomorrowland Experience Earplugs go out of stock?
- Until when will the Loop x Tomorrowland Experience Earplugs be available?
- I bought my Loop Earplugs at a festival – how can I return them?
- What if I want to return my order?
- What if I want to change or cancel my order?
- What should I do if I haven’t received a confirmation email?
- My order arrived with something missing. What happens now?
- Where do you ship?
- How can I track my order?
- Do you offer express shipping?
- When will I receive my order?
- Why hasn’t my tracking info updated?
- Will I have to pay import fees?
- How do I insert Loop?
- How do I change the eartips?
- How do I clean my Loop Earplugs?
- How do I insert the Mute?
- How do I attach my Loops to the Carry Cord?
- How do I use the Carry Cord?
Gifting Season
For every 3 pairs of Loops you buy, you’ll get another set totally free!
Unfortunately, you cannot claim two promotions at once.
Unfortunately, we can’t apply any promotional discounts to orders placed before the promotion went live. But to avoid missing out next time, sign up for our newsletter to be first to hear about any upcoming sales, drops and promotions!
Due to the busy festive period, some orders may be delayed. But rest assured, we’re doing everything possible to get your order with you before the holidays.
Sure! By selecting ‘fastest shipping’, your order will be placed as a priority shipment. However, please note that these couriers may also be experiencing delays, so might not be able to keep to their ETAs.
If you’re unhappy with your product for any reason, request a return within 100 days of receiving your product, and we’ll send you a full refund. Even after you’ve used it!
Products
We only have one set of ears and we live in a noisy world, so protecting our hearing is crucial. That is why we created Loop Earplugs, which combine protection and comfort. They help you avoid sensory overload by reducing annoying or loud sounds, are reusable and stylish! Thanks to the different sizes and designs you are sure to find a Loop that totally fits – and suits – you!
These are very different from any other earplugs you’ve tried before. Your ears will get the very best protection, in the most comfortable, durable and stylish way. Whatever the level of noise reduction you’re looking for, we’ve got a Loop for you.
Sounds good? Give us a try! With ear tips in 4 different sizes and lots of fun colours to choose from you’re guaranteed to find your perfect fit.
Loop Experience earplugs are designed to reduce sound without effecting sound quality by mimicking your ears’ acoustical function. This patented technology combines an acoustic channel with mesh to reduce ambient sounds by 18 dB while keeping sound crisp and clear. Perfect for festivals, concerts and live events. Loop Experience Plus does the same, but with a extra 5 dB noise reduction handy for whenever you need it.
Peace and quiet in the most comfortable circumstances: that’s what you get with Loop Quiet. These earplugs, made of soft silicone, are designed to lower ambient noise by 27 dB. Enough to let you concentrate, sleep or travel peacefully
Loop Mute is an add-on included with Experience Plus and Engage plus to give you an extra 5 dB noise reduction on-demand. Add it to Loop Experience, Quiet or our new Engage earplugs and customize them with a colour combo.
The Carry Cord keeps your Loops handy for when you need volume control, pronto. Whether you’ve got your Carry Case or not, the Carry Cord will keep your Loops safely around your neck for easy access.
Loop Engage is designed to keep sound and speech clear while reducing background noise by up to 16 dB, makling it the perfect earplug for socialising, networking, parenting and more!
Loop Quiet offers 27 dB noise reduction, more than any other Loop earplug. Loop Experience offers 18 dB on all frequencies to retain sound quality, and our new Loop Engage offers 16 dB while keeping speech clear for conversations. The Experience Plus and Engage Plus both feature a Loop Mute accessory to provide an addition 5 dB noise reduction on-demand.
Yes, this is totally normal. This phenomenon is called ‘occlusion’ and has been reported by all earplug users. It's a sign that you're wearing your earplugs correctly. Our Loop Engage earplugs are designed to combat occlusion, helping keep speech clear when you're wearing them.
Comfort. Style. Design. Engineering. Everything!
Loop Earplugs are extremely comfortable, with 4 ear tip sizes with every pair for a perfect snug fit. Many of our products include patented technology unique to Loop to give the perfect balance of noise reduction for different occasions. From sleep to noise sensitivity, festivals to moto, you name it. They're designed to match any style, with discrete colors up to bold, bright styles to match your personality. Loop Earplugs are reusable, easy to clean, and come with a Carry Case to keep them handy on the go.
The Experience Plus includes new accessories so you can fine-tune the fit and sound filtering. Inside the box, you will find an additional set of foam ear tips along with the Loop Mute. Loop Mute is an add-on to give you an additional 5 dB noise reduction on-demand.
Loop Engage is CE (Europe) and ANSI (USA) certified hearing protection, which reduces the noise by 16dB across low, mid and high frequencies. For noise-sensitive people, it reduces stress and sensory overload by reducing the noise level. Judging from the Flare Calmer product description, this product does not offer a noise reducing component and is not certified as hearing protection. Loop comes with soft silicone ear tips in 4 sizes for your perfect fit, and we believe it looks way better ;)
Loop Earplugs are for whenever life gets a little too loud. In social settings, our Loop Engage offers up to 16 dB noise reduction while keeping speech clear. For festivals, concerts and night life, our Loop Experience and Experience Plus reduce noise while keeping sound clear, making them the perfect match. And Loop Quiet is better for sleep, focus and noise sensitivity.
Want to sleep on both ears? Then Loop Quiet is for you! These ear plugs, which are made entirely of soft, flexible silicone, offer ultimate comfort and the highest noise reduction. Their round shape fits your ear perfectly, without sticking out and it will stay put throughout the night.
Loop was designed to fit fully adult ears but we have heard that many youngsters have found relief using them too! They are suitable for ages 12 and up as long as the right size is worn. However, we do encourage parental discretion as they are a small in-ear device that needs to be used with care on young ears.
Loop Earplugs will definitely protect your ears from developing tinnitus or the worsening of a current condition. However, they will not reduce the volume of internal sounds like ringing in your ears and are not a cure for an existing condition. In cases where loud noises are a trigger for ringing in your ears, our earplugs help reduce the volume of your surroundings so they can provide relief! We have received many positive reports from customers with tinnitus who enjoy using Loop - check out our social media channels for testimonials! Just note that Loop is not a certified medical device nor is it a cure for tinnitus.
We've received lots of positive reactions from users saying that our Engage earplugs have helped with all sorts of conditions related to sound sensitivities. They're designed to reduce noise while keeping speech clear, making them ideal for neurodivergent users, those with ADHD and anyone with misophonia or noise sensitivity. Want to know more? See what customers are saying on our social media channels!
Some situations require a volume reduction that is more than what Loop products can provide. Such as situations involving firearms, fireworks, standing next to a helicopter or airplane. In those cases, stronger hearing protection is required. Our earplugs are also not suitable for swimming as exposure to water may damage the internal components and we can't guarantee the seal will keep all water out.
Some states may prohibit the use of devices such as Loop while driving. Check your applicable driving and traffic laws before wearing while driving.
In the event that you are using Loop to address a noise issue in your workplace, Loop may or may not sufficiently reduce noise levels under all conditions to satisfy workplace requirements of the Occupational Health and Safety Administration or the Environmental Protection Agency.
Silicone ear tips are more flexible and soft so they’re easier to insert. This material is also washable and extra durable.
Foam ear tips are made of thermo-shaping memory foam, a material you can mold to the shape of your ear canal if you warm them in your hands first. The perfect option for a very secure, yet comfortable seal.
Yep, our earplugs are fit for all, because they come with removable silicone ear tips in 4 different sizes. So, whether you’ve got tiny ears or need something slightly larger, you can adjust your ear tips to fit you perfectly. Additionally, you can get foam ear tips in 3 sizes or order XXS ear tips for your Experience, Experience Plus and Engage!
Absolutely! Additional ear tips can be purchased in different sizes at our website’s accessories section.
All Loop Earplugs come in a box containing:
- a set of Loop earplugs (2 pieces)
- silicone ear tips in 4 different sizes for the perfect fit (XS/S/M/L)
- a keychain Carry Case
Loop Engage Plus/Experience Pro comes with these extras:
- foam ear tips in 3 sizes
- Loop Mute add-on
Make it yours, Loop comes in an array of colours!
Loop Experience and Experience Plus:
- Midnight black
- Swinging silver
- Glorious gold
- Rose gold
Loop Quiet:
- Zen White
- Essence black
- Hush Blue
- Calm Pink
- Soul Bordeaux
- Magic Mint
Loop Engage:
-Pure Dusk
-Arctic Crystal
-Lucid Rose
-Liquid Gold
Our Experience products are manufactured in ABS and coated with a metallic finish. Both the ABS and coating are hypoallergenic, which means you won’t have an allergic reaction to them. Loop Engage is also made from ABS but without the metallic coating. And our Loop Quiet is made of soft flexible silicone. Our ear tips come in both silicone and memory foam, and our carry case is made of ABS.
Materials:
- Black metal (zinc alloy)
- Milky transparent silicon
- Black single thread fabric
Loop is designed/engineered in Belgium and manufactured in China.
All Loop products have a declaration of conformity and are in compliance with the law for PPE (personal protective equipment). They are tested extensively by official authorities and are officially certified as hearing protection.
The certifications that our products comply with are the following:
EU Certification Standard: EN 352-2:2020
US Certification Standard: ANSI S3.19-1974 (ASA STD 1-1975)
Loop Quiet
Loop Experience
Loop Experience Plus
Loop Engage is designed with conversations in mind. They reduce noise by up to 16 dB, but thanks to a newly engineered filter, they keep speech clear allowing for more natural conversations. They're lightweight, comfortable, easy to clean, and come in 4 new transparent colors to elevate your style!
Loop Experience does still allow you to hear people around you, but you may experience some occlusion (hearing your own voice in your head) and they person you're speaking with might sound fairly quiet compared to normal.
We're continuously improving our products to solve problems for our customers at Loop. While the Experience is what we call a 'social earplug', the Engage features a newly engineered filter designed to combat occlusion (the effect of hearing your own voice in your head), making it better suited to social events. The Experience is still a great earplug for music, events, festivals and moto - but if you want an earplug that is designed with socialising in mind, consider upgrading to the Engage.
Engage Plus comes with an adjustable Loop Mute accessory to give an extra 5 dB of noise reduction on-demand. It also comes with 3 sets of foam ear tips (S/M/L).
Loop Engage earplugs are designed for social settings where clear speech is more important than sound quality. Our Loop Experience earplugs are engineered specifically for concerts, gigs and festivals, helping you protect your ears while keeping sound quality clear.
Loop Engage is engineered to reduce the occlusion effect to allow for more natural conversations, and it's very effective at doing so. However, it does not solve the problem entirely.
Loop Engage is more for social settings where conversations are important, whereas our Loop Quiet is designed specifically for sleep (as well as focus and noise sensitivity).
Loop Quiet seals your ear to block out maximum noise (up to 27 dB) and are made from soft-touch silicone for comfort throughout the night.
Loop Engage features a patented acoustic channel and newly engineered filter to provide the perfect balance of noise reduction and speech clarity for social settings. All Loop earplugs are developed through strenuous R&D to create the best solutions for all kinds of occassions.
Loop Engage is an everyday earplug designed to reduce background noise by up to 16 dB while keeping speech clear. Ideal for social gatherings, parenting and day-to-day noise sensitivity. Loop Experience is made to reduce noise by up to 18 dB while keeping sound quality crisp and clear. Making them perfect for music, festivals, concerts and motorcycling.
Community
Double check to make sure the answer to your question isn’t answered here already – if not, feel free to reach out to the support team at community@loopearplugs.com. You can also use the Help button within the Community app.
The dedicated Loop Community support team is available to answer your questions Monday to Friday, 9:00 AM – 5:00 PM CET.
We’ll get back to you within 48 hours.
Sorry to see you go! You can delete your Loop Community account via the Security and Log In section within your app profile.
Festivals
At festivals and other live events, you’re constantly exposed to sound levels that can permanently damage your hearing. Even 15 minutes of intake at 100 dB can negatively impact your health. Ever come home from a concert or festival with that ringing, pounding sound and sensation in your ears? That’s a tell-tale sign of hearing damage. Though the ringing may fade within a few hours or days, the damage can last a lifetime.
Hearing protection helps stop this process in its tracks. And can help you avoid serious conditions down the line – like tinnitus.
Loop Experience allows you to experience the music clearly but at a lower volume to protect your ears. They do this by reducing decibel intake while preserving crystal-clear sound quality. This is thanks to their patented acoustic channel and mesh filter. They come in a range of cool colors to match any style, and they're designed to stay put when you jump and dance.
You can also personalize your Loops. Add colorful Ear tips and Loop Mute for added decibel coverage.
Everything we design aims to not only protect your hearing, but to elevate your experience. And your look, too. And Loops never get uncomfortable. So you can wear them all day long – or store them in their special carry case when needed. All our products are tested and certified in Germany.
It’s all in the technology. Loop Experience earplugs are built around an acoustic channel, combined with a filter and membrane. The acoustic channel mirrors the length of a human ear canal which translates into 18 decibels of noise reduction, all while keeping sound crystal clear.
During the day, festivals are about living life to the fullest and maximizing music consumption. But it’s important to get a good night’s sleep between sunset and sunrise on the next fun-filled day.
Loop Quiet Earplugs help eliminate distracting sounds so you can rest easy – without completely muting the stuff you still want to hear. The Loop Quiet is made of soft-touch silicone and comes with ear tips available in sizes XS to L. This helps make sure your earplugs suit your ears without falling out, sticking out or causing discomfort. They’re also super bendy and flexible. And they’re easily washable in running water or with a damp cloth. This means you can reuse them indefinitely – so the earth will thank you, too.
It was written in the stars. Just like Loop, Tomorrowland has a progressive, customer-first mindset coupled with a passion for music. For these bona fide Belgian brands, it’s a match made in heaven!
For a limited time, you can order a pair of exclusive Tomorrowland x Loop Experience Earplugs. Enjoy a once-in-a-lifetime festival experience with the best sound quality around. Followed by a lifetime without hearing damage.
The Loop x Tomorrowland Experience Earplugs are a limited-edition product that we’ve developed for this collaboration specifically. So, in this case, out of stock means… out of stock! You know what they say about the early bird…
But even if you miss the worm, our classic Loop Experience Earplugs are here to stay! Customize and order here to experience the difference.
Our limited-edition Loop x Tomorrowland Experience Earplugs will be available for purchase from 27 June 2022 – until they’re sold out. So don’t wait too long, or you’ll miss out on the fun
If you purchased your Loops at the festival site and they’ve become damaged, you can request a replacement pair by contacting our Customer Happiness Team. Unfortunately, refunds are not possible.
Orders
We have a 100-day return policy, which means you have 100 days after receiving your item to request a return for any reason. Please contact us to request a return and make sure you include your order number and return reason. Once we have received the returned merchandise, your order will be refunded within 5 business days. Shipping fees are non-refundable.
Please get in touch with us immediately via this form. As we like to process orders as soon as they are placed, changing or cancelling may not be possible anymore. If you’ve already received a confirmation email, it means your order has shipped and it will be too late to make any changes. Of course, you can always return your order once it has reached you.
If your order was processed successfully, you should have received a confirmation email. Not there? Make sure to check your spam folder. Still nothing? Get in touch with us through this form.
Even though all orders are processed with the utmost care, we are only human and mistakes happen. If your order is incomplete or has any other issues, please contact us with your order number and we will make sure the issue is solved immediately.
Shipping
We ship worldwide from our central warehouse in Belgium. Standard shipping is handled by Deutsche Post and then transferred to the local postal carrier in the destination country.
Express shipping is also available through DHL, DPD and UPS depending on the destination.
All the available shipping options and delivery times are listed during checkout.
You will receive a confirmation email with a tracking number within 1 working day of placing your order. Click on your tracking number and you will be redirected to the tracking page.
Did you opt for standard shipping? We advise you to track your order through your local postal service's website once it has arrived in your country.
Yes, we do! Depending on your destination we offer different express options. Our express shipping is handled by DHL Express, DPD, UPS or UPS Express. Once you’ve chosen this option you will see the exact cost and transit times.
The transit time for your order will be shown at checkout, when you select your destination country and shipping option. Please note that transit times are always estimates. Even though we always strive to deliver all orders on time, the actual delivery time may vary.
The track & trace code you receive doesn’t always provide detailed information about delivery in your destination country. If the tracking info states your order has reached your country but is not updating, we advise you to track your order through the website of the local postal service for more information. If you can’t find extra info, please reach out to us via this form and we will check your status for you.
For deliveries outside of the EU, Loop Earplugs does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.
How-to
Take the ring of the Loop between your thumb and index finger, put it in your ear. Once sealed in the ear canal, turn and adjust so your Loops aren't visible from the front.
Take the ear tip between your thumb and index finger, simply push and twist it over Loop's stem until it can't go any further. A tip for the silicone ear tips: flip the flexible part of the ear tip backward before installing it on Loop's stem.
Simply wipe them clean with a damp cloth! Do not use alcoholic wipes or other harsh chemicals and do not immerse Loop Experience, Experience Plus or Engage products in water. Loop Quiet and our silicone ear tips can be washed in water. Always store your Loop in its protective carry case.
Loop was designed to last for many years. For hygienic reasons, we suggest replacing the ear tips after 3-6 months. Replacement sets can be bought via our website.
Grab the Mute in one hand and your earplug in the other. Gently push the Mute towards the center of the Loop. Once inserted, the Mute reduces sound by another 5 dB!
Simply slide your Loops or Carry Case onto the Carry Cord loop.
Hang the Carry Cord around your neck and you’re good to go. No more rummaging through your bag or losing a plug. And when you need your Loops, simply pop them out of their case or unclip them from the Carry Cord in seconds. Complete volume control at your fingertips.